Privacy Policy

RH Healthcare Pvt. Ltd. is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website, services, and make payments.

1. Information We Collect

We may collect the following information:

  • Personal details: name, email address, phone number
  • Transaction details: billing address, payment information, order history
  • Technical data: IP address, browser type, device information

This information is collected when you register, make a purchase, enroll in workshops, or contact us.

2. Use of Information

Your information is used to:

  • Process transactions and provide purchased services/products
  • Manage workshop registrations and orders
  • Improve website functionality and user experience
  • Communicate updates, confirmations, and support responses
  • Maintain internal records and comply with legal obligations

3. Payment Processing

We use secure third-party payment gateways such as HDFC SmartGateway to process payments.

  • Your payment details (card, UPI, net banking) are not stored on our servers
  • Payment data is encrypted and processed directly by the payment gateway
  • We only receive transaction status and limited details required for order fulfillment

4. Data Sharing

We do not sell or rent your personal data. However, information may be shared with:

  • Payment processors (e.g., HDFC SmartGateway) for transaction completion
  • Service providers for order fulfillment and technical operations
  • Legal authorities if required by applicable laws

5. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. All sensitive transactions are processed through secure and encrypted channels.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services.

7. User Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of non-essential communications

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Changes to Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with updated effective dates.

11. Account Registration

To access certain features of our mobile application, users may be required to create an account. We collect only the information necessary to provide our services, authenticate users, maintain course progress, workshop registrations, and manage purchases.

12. Course Progress & Learning Data

To provide a seamless learning experience, we store learning-related information including:

  • Course enrollment status
  • Video watch progress
  • Completed lessons and quizzes
  • Certificates earned

This information is used only to synchronize your learning progress across devices and improve your learning experience.

13. Notifications

We may send notifications regarding course updates, workshop reminders, order confirmations, certificates, important announcements, and account security. You can manage notification preferences through your device settings.

14. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, your information will be securely deleted or anonymized.

15. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

16. International Data Processing

Your information may be processed and stored on secure servers located in different regions depending on our service providers. We take appropriate safeguards to ensure your personal information remains protected in accordance with applicable privacy laws.

17. Analytics and Performance

We may collect anonymous usage and diagnostic information to understand application performance, improve stability, identify technical issues, and enhance user experience. This information does not directly identify individual users.

18. Data Deletion Request

You may request deletion of your account and associated personal data by contacting us at rhhealthcaresimulationcenter@gmail.com. We will process eligible requests within a reasonable timeframe, subject to applicable legal and regulatory requirements.

19. Consent

By using our website or mobile application, creating an account, or purchasing our services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

20. Contact Us

If you have any questions regarding this Privacy Policy or your data, you can contact us at:

Email: rhhealthcaresimulationcenter@gmail.com